Aletheia Integrative Medical (“Aletheia,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information through aletheia.md and online forms and services that link to this policy.
Information You Provide
Depending on how you interact with us, you may provide:
- Your name, email address, telephone number, and other contact details.
- Appointment requests, service interests, and messages.
- Responses to optional health or wellness quizzes, including information about symptoms and health goals.
- Communication preferences and consent to receive emails or text messages.
Please avoid submitting medical records, Social Security numbers, payment card details, or detailed medical information through general website forms or ordinary email. Contact our office for the appropriate way to send sensitive information.
Information Collected Automatically
Our website and hosting providers may collect technical information, such as your IP address, browser and device type, pages visited, referring website, and the date and time of your visit.
Cookies and similar technologies may support website functionality, remember preferences, measure website use, or support advertising, depending on which tools are enabled.
How We Use Information
We use information, as applicable, to:
- Respond to questions and appointment requests.
- Provide requested information, quiz results, or service details.
- Coordinate scheduling and administrative communications.
- Send newsletters, offers, and other marketing communications where permitted and with consent when required.
- Operate, maintain, secure, and improve our website.
- Maintain consent records and comply with legal obligations.
An educational quiz does not provide a medical diagnosis or establish a patient-provider relationship.
How We Disclose Information
We may disclose information to service providers that help us operate our website and deliver services, including website hosting, scheduling, form processing, email and text messaging, technical support, and payment processing when applicable.
Health information is subject to additional restrictions. Where required, providers handling protected health information on our behalf must have appropriate contractual safeguards.
We may also disclose information when required by law, in response to valid legal process, or as otherwise permitted by applicable law to protect rights, safety, and security.
No Sale of Personal Information
Aletheia Integrative Medical does not sell personal information.
We may disclose information to service providers that help us operate our website, communicate with you, and provide services. When a service provider acts as our business associate under HIPAA, we require a Business Associate Agreement addressing its responsibilities to protect patient information.
Health Information and Patient Privacy
This policy describes website privacy practices. Our HIPAA Notice of Privacy Practices separately explains how we use and disclose protected health information and describes patients’ rights.
Where information collected online qualifies as protected health information, applicable health privacy laws and our Notice of Privacy Practices govern its use and disclosure. Contact our office to request a copy of that notice.
Patient portals, telehealth services, and other linked platforms may provide additional privacy notices. Review those notices before submitting information.
Email and Text Messages
If you request or consent to communications, we may send messages related to your inquiry, scheduling, requested services, or marketing preferences.
You may unsubscribe from marketing emails using the unsubscribe link. To stop marketing text messages, reply STOP. Message frequency varies, and message and data rates may apply. For assistance, contact hello@aletheia.md or call 531-333-2037.
Consent to marketing messages is not a condition of purchasing services. Opting out of marketing does not necessarily stop communications necessary to administer requested services or your care.
Ordinary email and text messaging may carry privacy risks. Please use the patient portal or contact our office for instructions when communicating sensitive medical information.
Your Choices and Requests
You may contact us to update your contact information, change communication preferences, or ask about personal information collected through our website.
Depending on applicable law, you may have rights to access, correct, or delete certain information or to opt out of certain uses or disclosures. We may need to verify your identity before responding. Some information must be retained for medical, legal, security, or administrative reasons.
You can manage cookies through your browser settings. Disabling cookies may affect website functionality and may not prevent every form of tracking.
For requests involving medical records, contact our office. Those requests are handled under applicable health privacy and record-retention requirements.
Information Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this policy and to meet applicable legal, medical-record, contractual, and administrative requirements.
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No website, electronic transmission, or storage system can be guaranteed completely secure.
Children’s Privacy
Our public website is intended for adults, including parents and guardians seeking information about services for minors. It is not directed to children under 13.
If you believe a child under 13 has submitted personal information through our public website without appropriate parental involvement, contact us so we can review and address the situation.
Links to Other Websites
Our website may link to patient portals, telehealth platforms, payment services, social media, and other websites. Their privacy practices may differ from ours. Review the privacy notices provided by those services.
Changes to This Policy
We may update this policy as our practices or legal requirements change. Updates will appear on this page with a revised effective date. We will provide additional notice when required by law.
Contact Us
For questions about this policy or a privacy request, contact:
Aletheia Integrative Medical
Attn: Privacy Inquiries
5445 Red Rock Lane, Suite 300
Lincoln, NE 68516
Email: hello@aletheia.md
Phone: 531-333-2037